Effective Date: November 7, 2025
Website: www.ridinalberta.ca
Contact Email: ridinalberta@gmail.com
Mailing Address: 30 Willow Springs Crescent, Sylvan Lake, Alberta, Canada, T4S 1G1

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1. Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed.

Orders placed on weekends or holidays will be processed on the next business day.

You will receive an email confirmation once your order has been shipped.

All memberships are sent to customer via email and require downloading your membership to your phone and are typically processed within 3 days of receiving your order. We no longer mail physical cards to customers for membership identification.

 

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2. Shipping Methods and Delivery Times

We ship via [specify carrier: e.g., Canada Post, UPS, FedEx]. Estimated delivery times:

Shipping Method Location Estimated Delivery

Standard Canada 3–7 business days
International Outside Canada 7–21 business days (customs may cause delays)

Note: Delivery times are estimates and may vary due to carrier delays, customs, or weather.

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3. Shipping Costs

Shipping costs are calculated at checkout based on weight, destination, and selected shipping method.

Any customs duties, taxes, or import fees for international orders are the responsibility of the customer.

 

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4. Shipping Address

Customers are responsible for providing an accurate shipping address.

We are not responsible for delays or non-delivery due to incorrect addresses.

If an order is returned due to an incorrect address, a reshipment fee may apply.

 

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5. Order Tracking

Once your order ships, a tracking number will be provided via email if available.

You can use this number to track your shipment through the carrier’s website.

 

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6. Lost or Damaged Packages

If your order is lost or arrives damaged, please contact us immediately at ridinalberta@gmail.com.

For damaged items, we may request photos of the packaging and item.

We will work with the carrier to resolve the issue and may provide a replacement or refund.

 

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7. International Shipping

We ship internationally where possible.

Customers are responsible for any customs duties, taxes, or fees imposed by their country.

Delivery times vary depending on destination and customs clearance.

 

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8. Contact Us

For shipping questions or concerns, please contact:

Email: ridinalberta@gmail.com
Mailing Address: 30 Willow Springs Crescent, Sylvan Lake, Alberta, Canada, T4S 1G1